Return and Refund Policy – Holy Products

Return & Refund Policy

This Return and Refund Policy outlines the terms and procedures for returns, refunds, and exchanges for
products purchased from www.kalashholyproducts.com

Please read this policy carefully. By placing an order, you agree to the terms below.

1. General Return Eligibility and Window

We accept returns only under specific conditions to maintain the integrity of our sacred products and control inventory management:

Eligibility Window: To be eligible for a return, the item must be requested within 7 calendar days of the date you received the item (delivery date confirmed by the carrier).
Condition of Item: The item must be unused, unblessed (if applicable), and in the same condition that you received it. It must also be in the original packaging, including all protective materials, tags, and documentation.
Return Authorization (RMA): All returns must be pre-authorized. You must contact us at Email: customer@kalashholyproducts.com to request a Return Merchandise Authorization (RMA) number before sending any items back. Items returned without a valid RMA number will be rejected and returned to the sender at the sender’s expense.

2. Non-Returnable Items

The following goods are exempt from being returned or refunded:

Custom or Personalized Orders: Items made specifically for the customer (e.g., personalized engravings, custom-sized robes, items made to order).
Intimate or Personal Items: Items that carry sanitary or hygienic concerns (e.g., clothing, oils, holy water, incense, consumables, etc.).
Clearance or Sale Items: Only regularly priced items may be refunded; sale items are final sale.
Damaged by Customer: Any product that is not in its original condition, is damaged, or missing parts for reasons not due to our error.

3. Refunds Process

Once your return is received and inspected, we will send you an email notification:

Inspection and Approval: We reserve the right to deny a refund if the returned item does not meet the eligibility requirements (e.g., if it appears used, damaged, or returned outside the window).
Processing Time: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 to 15 business days. Processing times are subject to the policies of your bank or credit card company.
No Cash Refunds: Refunds are only issued to the original form of payment.

4. Shipping and Return Costs AND Customer Responsibility

Customer Pays: You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Method of Shipping: If you are shipping an item over $[50/100]$, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Deduction of Original Shipping: If you receive a refund, the cost of the original outbound shipping (paid by the Store, if free shipping was offered) will be deducted from your refund amount.

5. Damaged, Defective, or Incorrect Items Limited Liability

Reporting Period: If an item is defective, damaged upon arrival, or if you received the wrong item, you must notify us immediately (within 48 hours of delivery) with photographic evidence.
Remedy: We will, at our sole discretion, either replace the item or issue a store credit/refund after verification.
Our Error: If the damage or error is verified to be our fault, we will provide a pre-paid return label.

6. Exchanges

We generally only replace items if they are defective or damaged. If you need to exchange an item for a different color or size, please initiate a return (Section 1) and place a new order for the desired item. We do not guarantee stock availability for exchanges.

7. Final Sale Items

All items marked as Final Sale or purchased from the Sale/Clearance sections are sold as-is and are not eligible for returns, refunds, or exchanges.

8. Contact Information

Questions about the Terms and Conditions should be sent to us at : customer@kalashholyproducts.com

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Return & Refund Policy

Return & Refund Policy

1. General Return Eligibility and Window

2. Non-Returnable Items

3. Refunds Process

4. Shipping and Return Costs AND Customer Responsibility

5. Damaged, Defective, or Incorrect Items Limited Liability

6. Exchanges

7. Final Sale Items

8. Contact Information

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