Frequently Asked Questions

We source our products directly from trusted artisans and certified suppliers. For Rudraksha and Gemstones we provide authenticity certificates from reputed labs upon request.Our idols and other items are made with traditional methods and high-quality, natural materials. Detailed product descriptions and high-resolution images are provided for your clarity.

Absolutely. We take great pride in offering only 100% natural, chemical-free, and pure products. Our Chandan is sourced from trusted origins, and our Kumkum is made from natural ingredients, not artificial colors.

Yes, we do. We have a specific collection of “Pran-Pratishtha” (Energized) idols and yantras performed by experienced Vedic priests. These are clearly marked in the product title and description. We also sell non-energized items for those who wish to perform the rituals themselves.

Certainly! We offer a wide range of pre-packaged puja kits for various occasions. If you cannot find a specific kit, please contact us, and we will be happy to create a custom kit for you with all the necessary items.

Simply browse our store, select the items you need, add them to your cart, and proceed to checkout. You can check out as a guest or create an account for faster future purchases.

You can request a modification or cancellation only if the order has not yet been processed for packing. Please contact us immediately via phone or email with your order number. We will do our best to assist you.

We offer standard and express shipping options. Delivery times vary depending on your location.
  • Metro Cities: 3-5 business days (Standard)
  • Rest of India: 5-7 business days (Standard)
  • Express Shipping: 2-3 business days (additional charges apply)
  • [Insert your specific timelines and partners here, e.g., Delhivery, India Post, etc.]

Yes, we ship to over 30+ countries worldwide. International shipping costs and delivery times are calculated at checkout and vary by destination. Please note that customers are responsible for any customs duties or import taxes in their country.

We take extreme care in packaging fragile items. We use bubble wrap, corrugated cardboard sheets, and sturdy boxes to ensure they reach you safely. In the rare event of damage during transit, please refer to our return policy.

We accept all major payment methods for your convenience:
  • Credit/Debit Cards
  • Net Banking
  • UPI (PhonePe, Google Pay, etc.)
  • Mobile Wallets (Paytm, etc.)
  • Cash on Delivery (COD) – [Mention if available and any minimum order value]

Yes, all prices displayed on the product pages are inclusive of GST.

Your satisfaction is our priority.
  • Damaged/Defective Items: We accept returns and offer a full refund or replacement for any product damaged during transit or if it is defective. Please notify us within 48 hours of delivery.
  • Wrong Item Shipped: We will arrange a free pickup and send you the correct item.
  • Note: Due to the religious and personal nature of most puja items, we generally do not accept returns for reasons like “changed my mind” or “don’t like the product,” unless it is unopened and in its original packaging. Please check the individual product page for specific return eligibility.

Once we receive the returned item and approve the refund, it will be processed to your original payment method within 5-7 business days.

While we specialize in providing high-quality puja products, we can connect you with trusted and knowledgeable Vedic astrologers and priests for personalized consultations. Please contact us for more information.